The NextAlarm system will be terminated on 6/30/2020. In order to keep connectivity with your system, you will need to find a new service provider to consult with you for the best solution, as NextAlarm has no direct, out of the box replacement. We suggest two sources:
- Your current central station, or
- An authorized Sierra Wireless/Uplink residential security dealer in your area.
If you would like specific contact information or referrals, please email us at nmx-Next_Alarm@sierrawireless.com, and include the physical address where your system is located.
If you have pre-paid service with NextAlarm that extends past 6/30/2020, we will be refunding the unused portion. Please verify that your correct credit card information is on file in your NextAlarm account. All customer pre-paid refunds will be processed after the actual shutdown date of 6/30/2020. If you have a pre-paid for service, you will automatically receive a refund of the unused portion after 6/30/2020. You do not need to request this refund, it will happen automatically. Please allow 3-4 weeks processing time to receive your refunds.
If you have not received your refund by 8/1/2020, please contact us at the above email address so we can resolve any issue.
As always, we appreciate your business and stand by ready to help you transition your system.
Best regards,
NextAlarm Support and Customer Success Team
